I sent you an email explaining what to do (if you do not see it, please check your spam folder).
You need to create a user account once, before you can download any products. This way you can always access your products from anywhere at any time. Once you have created an account, you can log into your account here:
https://www.synapse-audio.com/support.htmlPlease note that this forum account is not the same account. This forum is kept separate, so that anyone can participate here who is interested in discussing our plug-ins (but has not necessarily purchased anything).