[SOLVED] Install issue: Resource images not found

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[SOLVED] Install issue: Resource images not found

Postby Delphi » Wed Oct 20, 2021 12:36 am

Hi,
I just reinstalled Dune 3 on Mac Big Sur and when I try to launch it in either Cubase or Logic, I get an error that says:
Resource images not found! Please reinstall the plugin.
Has anyone run into this?
Thanks!
Delphi
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Re: Install issue: Resource images not found

Postby Marcin » Wed Oct 20, 2021 10:03 pm

Is there a number of image in the message? Also did the installer create the following folder?:
/Library/Application Support/Synapse Audio/DUNE 3/Skins/Default
and does it contain skin/image files?
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Marcin
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Re: Install issue: Resource images not found

Postby Delphi » Thu Oct 21, 2021 12:03 am

Marcin wrote:Is there a number of image in the message? Also did the installer create the following folder?:
/Library/Application Support/Synapse Audio/DUNE 3/Skins/Default
and does it contain skin/image files?


NO, the Dune 3 folder does not have a skins folder in it. I went ahead and manually placed the skins/default folder in the path you specified and it's still giving me the error.
I've uploaded the error message.
Thanks!
Update: - Just realized it's only doing this on the VST3 version. the vst2 and au versions are working.
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Re: Install issue: Resource images not found

Postby Marcin » Thu Oct 21, 2021 6:08 am

Ok, then please try the following - please rename the folder:
/Library/Application Support/Synapse Audio/DUNE 3
to (for example) "DUNE 3 copy" and copy the "Content" folder from the disk image to the:
/Library/Application Support/Synapse Audio
and finally rename "Content" to "DUNE 3".
If you dont have any custom data (patches, wavetables) just delete old "DUNE 3 copy" folder.
It looks such as installer did not have rights to write to the folder. Did you use any backup/restore software for moving files from previous Mac?
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Re: Install issue: Resource images not found

Postby Delphi » Fri Oct 22, 2021 1:25 am

That didn't work either. Not sure what's happening.
I haven't moved anything from a previous Mac or restore anything but I did delete a previous version of Dune 3 a while back before reinstalling 3.4 the other day.
Thanks for troubleshooting. I'll just stick with vst2 version.
Delphi
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Re: Install issue: Resource images not found

Postby Marcin » Mon Nov 01, 2021 8:42 pm

Solved by access rights fix to the VST 3's resource files.
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Marcin
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Re: [SOLVED] Install issue: Resource images not found

Postby Delphi » Mon Nov 01, 2021 8:53 pm

Thanks for your help Marcin! You went above and beyond working with me directly on this one. :D
Synapse is one of the greats.
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